1
顾客利益代言

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Main Authors: 厄本 Urban, Glen (格伦·厄本(Glen Urban)著)
Group Author: 王永贵 (译); 冯慧 (译)
Published: 中国人民大学出版社
Publication Dates: 2009
Call Number: F274/7252
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2
Don't just relate-- advocate! a blueprint for profit in the era of customer power

Cover is for reference only
Main Authors: Urban Glen L
Published: Wharton School Pub.,
Publication Dates: c2005.
Call Number: F713.5/U724
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