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Service systems management and engineering：creating strategic differentiation and operational excellence

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Bibliographic Details
Main Authors: Chang Ching M
Published: John Wiley & Sons,
Publisher Address: Hoboken, N.J.
Publication Dates: c2010.
Literature type: Book
Language: English
Subjects:
Systems engineering
Management information systems
Service industries > Information technology > Management
Carrier Form: xxx, 690 p.: ill. ; 25 cm.
ISBN: 9780470423325 (cloth)
0470423323 (cloth)
Index Number: N945
CLC: N945
Call Number: N945/C456
Contents: Includes bibliographical references and index.

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