Screen Library变诉为金：投诉处理高手40天养成日志
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| Main Authors: | |
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| Published: |
机械工业出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2012 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 15,210页: ; 25cm |
| ISBN: | 978-7-111-38873-9 |
| Index Number: | F274 |
| CLC: | F274 |
| Call Number: | F274/1427 |
| Contents: | 本书以40篇日志的形式，将“把上帝带回天堂、把恶魔引回地狱”的经验与读者分享，通过对两位客服人员的培养，探讨了客服人员成为投诉处理高手的关键因素。 |