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Leading loyalty : cracking the code to customer devotion /

"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."--

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Bibliographic Details
Main Authors: Rogers, Sandy
Group Author: Rinne, Leena; Moon, Shawn D. Shawn Daniel, 1967
Published: HarperCollins Leadership, an imprint of HarperCollins,
Publisher Address: New York :
Publication Dates: [2019]
Literature type: Book
Language: English
Subjects:
Customer loyalty
Customer services
Summary: "In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."--
Item Description: Pre-publication title: Fierce loyalty.
"FranklinCovey"--Back cover.
"AMACOM"--Back cover.
Carrier Form: xii, 206 pages : illustrations ; 24 cm
Bibliography: Includes bibliographical references and index.
ISBN: 9780814439395 (hardcover) :
081443939X (hardcover)
Index Number: HF5415
CLC: F713.55
Call Number: F713.55/R729

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