Screen Library顾客满意的测量分析与改进
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| Main Authors: | ; |
|---|---|
| Corporate Authors: | |
| Published: |
中国标准出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2009 |
| Literature type: | Book |
| Language: | Chinese |
| Series: |
质量管理丛书 |
| Subjects: | |
| Carrier Form: | 10,279页: ; 21cm |
| ISBN: | 978-7-5066-5544-6 |
| Index Number: | F718 |
| CLC: | F718 |
| Call Number: | F718/4164 |
| Contents: | 本书较为系统地把对顾客满意的测量、分析和改进贯穿于企业的绩效管理和质量改进的全过程，较为科学地阐述了顾客满意的测量方法、分析路径和改进步骤。 |