Screen LibraryThe business of IT：how to improve service and lower costs
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| Main Authors: | |
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| Group Author: | |
| Published: |
IBM Press,
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| Publisher Address: | Upper Saddle River, NJ |
| Publication Dates: | c2010. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | xxiv, 292 p.: ill. ; 29 cm. |
| ISBN: |
9780137000616 (pbk. : alk. paper) 0137000618 (pbk. : alk. paper) |
| Index Number: | F270 |
| CLC: | F270.7 |
| Call Number: | F270.7/R989 |
| Contents: |
Includes bibliographical references and index. Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward. |