Screen LibraryManaging Generation Z : how to recruit, onboard, develop, and retain the newest generation in the workplace /
"Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees. A new generation is entering the American workforce--Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, em...
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| Published: |
Quill Driver Books,
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| Publisher Address: | Fresno, California : |
| Publication Dates: | [2021] |
| Literature type: | Book |
| Language: | English |
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| Summary: |
"Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees. A new generation is entering the American workforce--Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers. In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office. Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve. Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce"-- |
| Carrier Form: | xviii, 325 pages : illustrations ; 23 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781610354004 1610354001 |
| Index Number: | HF5549 |
| CLC: | F279.712.329.2 |
| Call Number: | F279.712.329.2/P135 |
| Contents: | Introduction -- Section 1: Open the door to Gen Z. Why should you hire Gen Z? ; How do you find Gen Z workers? ; Narrow the list ; Talking and testing -- Section 2: Hire them. Find a good fit ; Avoid a culture clash ; Prevent groupthink ; Check them out -- Section 3: Welcome them. First days first ; Solid grounding ; Good goals ; Performance evaluations and feedback -- Section 4: Train them. What do they know? ; Cultivate professionalism and civility ; Regulate cell phones ; Tame social media ; Claim your time ; Fashion a dress code ; Coach communication ; Explain email and emojis ; Address bad habits -- Section 5: Work with them. Commitment and love ; Cultivate a positive atmosphere ; Build a great team ; Have some fun! ; Equip your leaders -- Section 6: Avoid problems. Harassment and discrimination ; Sex and gender issues ; Race, culture, and bias ; Religion and politics ; Handling complaints -- Section 7: Keep them healthy, safe. Address mental health issues ; Health and the law ; Encourage physical fitness ; Alcohol and drugs -- Conclusion -- Appendix A: Providing references -- Appendix B: At-will employment precautions -- Appendix C: Social media and the NLRA -- Appendix D: Fashionable precautions -- Appendix E: Troublesome words -- Appendix F: Training cases -- Appendix G: California training mandates -- Appendix H: Supervisor problems -- Appendix I: Starbucks training -- Appendix J: Two case examples -- Appendix K: Medicinal marijuana at work -- Appendix L: A coach and a problem -- Appendix M: Nightmare scenario. |