Screen Library关键时刻MOT = Moments of truth：new strategies for today's customer-driven economy
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| Main Authors: | |
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| Group Author: | |
| Published: |
中国人民大学出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2006 |
| Literature type: | Book |
| Language: | Chinese |
| Series: |
管理智慧 ; 2 |
| Subjects: | |
| Carrier Form: | 204页: ; 23cm |
| ISBN: | 7-300-07245-3 |
| Index Number: | F270 |
| CLC: | F270 |
| Call Number: | F270/2224-25 |
| Contents: | 本书作者结合自己在北欧航空公司经营中的具体事例，在平淡无奇的论述中揭示了以客户为导向的经营真谛。 |