客服圣经 = Customer service
Saved in:
Main Authors: | |
---|---|
Group Author: | ; |
Published: |
中国人民大学出版社
|
Publisher Address: | 北京 |
Publication Dates: | 2009 |
Literature type: | Book |
Language: | Chinese |
Series: |
湛庐营销智慧 ; 33 |
Subjects: | |
Carrier Form: | 282页: ; 23cm |
ISBN: | 978-7-300-10093-7 |
Index Number: | F274 |
CLC: | F274 |
Call Number: | F274/4244-3 |
Contents: | 本书向你展示了一个清晰、实用的培养赢得客户满意和忠诚所需的技能、态度和思维模式的过程。 |