Service productivity management:improving service performance using Data Envelopment Analysis (DEA)

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Bibliographic Details
Main Authors: Sherman H. David.
Corporate Authors: NetLibrary, Inc.
Group Author: Zhu Joe, 1968-
Published: Springer,
Publisher Address: New York
Publication Dates: c2006.
Literature type: Book
Language: English
Subjects:
Online Access: http://dx.doi.org/10.1007/0-387-33231-6
Carrier Form: xxii, 328 p.: ill. ; 25 cm. +1 CD-ROM (4 3/4 in.)
ISBN: 0387332316 (electronic bk.)
9780387332314 (electronic bk.)
Index Number: F719
CLC: F719
Contents: "Includes DEAFrontier software."
Includes bibliographical references (p. [309]-318) and index.