Service productivity management:improving service performance using Data Envelopment Analysis (DEA)
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Main Authors: | |
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Corporate Authors: | |
Group Author: | |
Published: |
Springer,
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Publisher Address: | New York |
Publication Dates: | c2006. |
Literature type: | Book |
Language: | English |
Subjects: | |
Online Access: |
http://dx.doi.org/10.1007/0-387-33231-6 |
Carrier Form: | xxii, 328 p.: ill. ; 25 cm. +1 CD-ROM (4 3/4 in.) |
ISBN: |
0387332316 (electronic bk.) 9780387332314 (electronic bk.) |
Index Number: | F719 |
CLC: | F719 |
Contents: |
"Includes DEAFrontier software." Includes bibliographical references (p. [309]-318) and index. |