Harvesting experience:reaping the benefits of knowledge

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Bibliographic Details
Main Authors: Duffy Jan
Corporate Authors: Association of Records Managers and Administrators
Published: ARMA International,
Publisher Address: Prairie Village, Kan.
Publication Dates: c1999.
Literature type: Book
Language: English
Subjects:
Carrier Form: xxvi, 270: ill. ; 23 cm.
ISBN: 0933887809
9780933887800
Index Number: F270
CLC: F270
Call Number: F270/D858-1
Contents: Includes bibliographical references (p. 250-256) and index.
Foreword -- Introduction -- Ch. 1. Knowledge: what it is, how to get it and use it, and why it matters -- Ch. 2. The knowledge connection: learning, innovation, productivity and performance -- Ch. 3. Preparation: setting direction, getting commitment, assessing readiness -- Ch. 4. Initiating the knowledge management project -- Ch. 5. Designing a knowledge management technology infrastructure --Ch. 6. Implementing the knowledge strategy: making it work -- Ch. 7. The next few years -- Appendix -- Glossary -- References -- Index.