Screen LibraryReframing resolution : innovation and change in the management of workplace conflict /
Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line chal...
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| Group Author: | ; ; |
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| Published: |
Palgrave Macmillan,
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| Publisher Address: | London : |
| Publication Dates: | [2016] |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Summary: |
Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches. |
| Carrier Form: | xx, 381 pages ; 23 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781137515599 1137515597 |
| Index Number: | HD42 |
| CLC: | F272 |
| Call Number: | F272/R332 |
| Contents: |
Introduction / Conceptualizing workplace conflict and conflict management / Exploring the nature and extent of workplace conflict / Workplace conflict: who, where, when and why? / Social structure and conflict: a relational approach to the study of conflict and its management in organizations / A crisis of confidence? Front-line managers and the complexities of conflict / From representation to resolution gap: exploring the role of employee voice in conflict management / Downsizing: managing redundancy and restructuring / Experiencing mediation from the disputants' perspective / Workplace mediation and UK trade unions: the missing link? / Turning third-party intervention on its head: assisted bargaining and the prevention of workplace conflict in Ireland / Reshaping the role of the tribunal as third party in Australian workplace conflict resolution / Workplace mediation schemes: antagonism and articulation in the discursive process of organizational conflict and disputes / The evolution of conflict management policies in US corporations: from reactive to strategic / Transforming the culture of conflict management: lessons from in-house mediation / HRM, organizational citizenship behavior and conflict mamagement: the case of non-union MNC subsidiaries in Ireland / Conclusion: the future of conflict management and resolution. |