Screen Library全日空工作法. 2, ANA的关怀法则
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| Corporate Authors: | |
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| Group Author: | |
| Published: |
北京时代华文书局
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| Publisher Address: | 北京 |
| Publication Dates: | 2017 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 178页: ; 21cm |
| ISBN: |
978-7-5699-1284-5 978-7-5699-1489-4 |
| Index Number: | F563 |
| CLC: | F563.136 |
| Call Number: | F563.136/0233#2 |
| Contents: | 本书集结了ANA职员们在日复一日的“关怀”实践中所取得成功诀窍。全书分为7个部分，内容包括：“关怀”是取得成果所必需的商业技能、一切关怀都源于“守时”、“认真对待顾客”是接待的及格线等。 |