Screen LibraryHow to give your users the LIS services they want
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| Main Authors: | |
|---|---|
| Group Author: | |
| Published: |
Facet,
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| Publisher Address: | London |
| Publication Dates: | 2009. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | vii, 192 p.: ; 24 cm. |
| ISBN: | 9781856046725 (pbk.) |
| Index Number: | G251 |
| CLC: |
G251.6 G252 |
| Call Number: | G251.6/P198 |
| Contents: |
Includes bibliographical references and index. Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect? This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. |