Values-based service for sustainable business:lessons from IKEA

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Bibliographic Details
Main Authors: Edvardsson Bo 1952-
Group Author: Enquist Bo
Published: Routledge,
Publisher Address: London New York
Publication Dates: 2009.
Literature type: Book
Language: English
Series: Management, organizations and society ; 5
Subjects:
Carrier Form: x, 131 p.: ill. ; 23 cm.
ISBN: 9780415458535 (hardcover)
0415458536 (hardcover)
9780203887707 (e-book)
0203887700 (e-book)
Index Number: F719
CLC: F719
Call Number: F719/E249
Contents: Includes bibliographical references and index.
Setting the stage -- Sustainable business embedded in history and heritage -- Values-based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business.