Screen LibraryExpert mediators : overcoming mediation challenges in workplace, family, and community conflicts /
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| Literature type: | Book |
| Language: | English |
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| Carrier Form: | vii, 184 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibliographical references (p. 173-176) and index. |
| ISBN: |
9780765709639 (cloth : alk. paper) : 0765709635 (cloth : alk. paper) |
| Index Number: | K2390 |
| CLC: | D915.1 |
| Call Number: | D915.1/P757 |
| Contents: | Tapping expert mediators' knowledge -- Dealing with resistance to mediation -- Dealing with mistrust among parties -- Dealing with difficult attorneys -- Dealing with cultural differences -- Maintaining neutrality in mediation -- Dealing with parties' emotions -- Moving from past to future focus -- Dealing with entrenched positions. |