Screen LibraryDesigning the customer-centric organization：a guide to strategy, structure, and process
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| Main Authors: | |
|---|---|
| Published: |
Jossey-Bass A Wiley Imprint,
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| Publisher Address: | San Francisco |
| Publication Dates: | c2005. |
| Literature type: | Book |
| Language: | English |
| Series: |
The Jossey-Bass business & management series |
| Subjects: | |
| Carrier Form: | xvi, 184 p.: ill. ; 24 cm. |
| ISBN: |
0787979198 (alk. paper) 9780787979195 (alk. paper) |
| Index Number: | F713 |
| CLC: |
F713.55 F713.5 F274 |
| Call Number: | F713.5/G148 |
| Contents: |
Includes bibliographical references and index. Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes. |