Designing the customer-centric organization:a guide to strategy, structure, and process
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Main Authors: | |
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Published: |
Jossey-Bass A Wiley Imprint,
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Publisher Address: | San Francisco |
Publication Dates: | c2005. |
Literature type: | Book |
Language: | English |
Series: |
The Jossey-Bass business & management series |
Subjects: | |
Carrier Form: | xvi, 184 p.: ill. ; 24 cm. |
ISBN: |
0787979198 (alk. paper) 9780787979195 (alk. paper) |
Index Number: | F713 |
CLC: |
F713.55 F713.5 F274 |
Call Number: | F713.5/G148 |
Contents: |
Includes bibliographical references and index. Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes. |