Screen LibraryMeasuring customer service effectiveness
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| Main Authors: | |
|---|---|
| Published: |
Gower House,
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| Publisher Address: | Burlington, VT |
| Publication Dates: | c2004. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | viii, 160 p.: ill. ; 26 cm. |
| ISBN: | 0566085380 (alk. paper) |
| Index Number: | F713 |
| CLC: | F713.55 |
| Call Number: | F713.55/C771-1 |
| Contents: |
Includes bibliographical references and index. The business case for measurement -- Preparation for measurement -- Qualitative customer service measurement methods -- Quantitative research methods -- Measuring internal customer service -- Benchmarking -- Analysing and communicating the results -- Acting on results. |