Knowledge, information and the business process : revolutionary thinking or common sense? /

The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Sp...

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Bibliographic Details
Main Authors: Taylor, Liz, 1974- (Author)
Corporate Authors: Elsevier Science & Technology.
Published: Chandos,
Publisher Address: Oxford :
Publication Dates: 2007.
Literature type: eBook
Language: English
Series: Chandos knowledge management series
Subjects:
Online Access: http://www.sciencedirect.com/science/book/9781843341048
Summary: The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process. Covers the integration of the intellectual capital with business processesProvides practical guidance on analysis of the complete business process (including products and customers) from a human and systems capital perspectiveProvides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book.
Carrier Form: 1 online resource (xxviii, 142 pages).
Bibliography: Includes bibliographical references and index.
ISBN: 1843341042
9781843341048
9781780631950
1780631952
Index Number: HD30
CLC: C931.6
Contents: Intellectual capital and associated definitions -- Human capital -- Systems capital -- The process jigsaw -- Applying the framework to the process -- Managing expectations -- Maximising potential.