Screen LibrarySocial media and crisis communication /
"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, co...
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| Group Author: | ; |
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| Published: |
Routledge,
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| Publisher Address: | New York, NY : |
| Publication Dates: | 2018. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Summary: |
"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape."--Provided by publisher. |
| Carrier Form: | xx, 461 pages : illustrations ; 23 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781138812000 (paperback) : 1138812005 (paperback) 9781138811997 (hardback) 1138811998 (hardback) |
| Index Number: | HD49 |
| CLC: | C912 |
| Call Number: | C912/S678-27 |
| Contents: |
Machine generated contents note: Overview of Social Media Research in Crisis Communication -- The Status of Social-Mediated Crisis Communication (SMCC) -- Research: An Analysis of Published Articles in 2002-2014 / Revising Situational Crisis Communication Theory: The Influences of Social Media on Crisis Communication Theory and Practice / Current Issues of Social Media and Crisis Communication -- Communicating Strategic Change: The Continuum of Reputation, Issues Management, and Crisis Management Is Built on a Positive Corporate Culture / Handling Crises in Social Media: From Stakeholder Crisis Awareness and Sense Making to Organizational Crisis Preparedness / Ethical Engagement at a Time of Crisis in the Social Era / Foundations and Frameworks -- Foundations and Frameworks: Organizational Approaches and Considerations -- The Role of Public Relations Leadership in Effective Social Media and Crisis Communication Management / The Corporate Social Media Spokesperson: Who Should Speak on Behalf of the Organization in Times of Crises? / Examining Public Responses to Social Media Crisis Communication Strategies in the United States and China / Foundations and Frameworks: Audience-Oriented Approaches and Considerations -- Toward More Audience-Oriented Approaches to Crisis Communication and Social Media Research / Social Media, Hashtag Hijacking, and the Evolution of an Activist Group Strategy / Foundations and Frameworks: Characteristics and Types of Social Media -- Social Media's Value in a Crisis: Channel Effect or Stealing Thunder? / The World's All Atwitter: Image Repair Discourse on Social Media / Augmented Reality, Wearable Technology, and Gamification: Mobile Media and Crisis Communication Emerging Specializations / Areas of Application -- Areas of Application: Corporate -- Using Twitter for Crisis Communication: A Content Analysis of Fortune 500 Companies / A Study of Malaysia Airlines' Missing Flight Crisis: News Frames, Crisis Emotions, Negative Behavioral Intentions, Corporate Reputation, and Country Image / Areas of Application: Nonprofit -- Nonprofit Organizations' Use of Social Media in Crisis Communication / World Vision's Lack of Vision: A Case Study of the 2014 Gay Hiring Crisis / Areas of Application: Health -- When a Pandemic Strikes: Toward the Social Media Pandemic Communication Model / Health Misinformation via Social Media: The Case of Vaccine Safety on Pinterest / Areas of Application: Disaster -- Social Media Use During Disasters: A Research Synthesis and Road Map / Natural Disasters, Twitter, and Stakeholder Communication: What We Know and Directions for Future Inquiry / Visualizing Response and Recovery: The Impact of Social Media -- Based Images in a Crisis / Areas of Application: Political -- Exploring Crisis Management via Twitter in the Age of Political Transparency / From Bashtags to Geobombing: Modern-Day Digital Guerrilla Tactics / Areas of Application: Sports -- Sports, Culture, and Financial Crisis: A Cross-Cultural Comparison of the Social Media Responses of Struggling Sports Associations in the United States and the United Kingdom / The Role of Influencers: An Analysis of Social Media Discussion Across Platforms Through a Sustained Crisis / Emerging Frameworks and Future Directions -- Digital Dialogue: Crisis Communication in Social Media / Social Media Engagement for Crisis Communication: A Preliminary Measurement Model / Crisis Communication in a Changing Media Environment: A Review of the Theoretical Landscape in Crisis Communication and Research Gaps / Conclusion / |