Screen Library金牌标准：丽思卡尔顿酒店如何打造传奇客户体验 = The new gold standard：5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company
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| Main Authors: | |
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| Group Author: | |
| Published: |
中信出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2009 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 14,253页: ; 23cm |
| ISBN: | 978-7-5086-1517-2 |
| Index Number: | F719 |
| CLC: | F719.2 |
| Call Number: | F719.2/9962 |
| Contents: | 本书内容包括：每个传奇都有一个精彩的开端、建立沟通型企业文化、和客户保持良好同步性、成全他人以成就自己、鼓励一线员工移情客户、为客户制造惊喜体验等。 |