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Loyalty rules!：how today's leaders build lasting relationships

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Bibliographic Details
Main Authors: Reichheld Frederick F
Published: Harvard Business School Press,
Publisher Address: Boston
Publication Dates: c2001.
Literature type: Book
Language: English
Subjects:
Customer loyalty
Customer relations
Employee loyalty
Leadership
Carrier Form: xiii, 213 p.: ill. ; 24 cm.
ISBN: 1578512050 (alk. paper)
Index Number: F713
CLC: F713.5
Call Number: F713.5/R351
Contents: Includes bibliographical references and index.

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