Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care /
Saved in:
Main Authors: | |
---|---|
Published: |
CRC Press/Taylor & Francis,
|
Publisher Address: | Boca Raton, FL : |
Publication Dates: | [2017] |
Literature type: | Book |
Language: | English |
Subjects: | |
Carrier Form: | xii, 210 pages : illustrations ; 27 cm |
Bibliography: | Includes bibliographical references (pages 203-204) and index. |
ISBN: |
9781138630864 1138630861 9781138196094 1138196096 |
Index Number: | RA971 |
CLC: | R19 |
Call Number: | R19/B456 |
Contents: | Introduction : an accidental redesigner -- Craft, flow, mass -- Taiichi Ohno and the birth of lean -- The principles of lean thinking -- Health care is not manufacturing -- Knowledge work -- Redesigning care : authorisation, permission, teams and governance -- The virtuous circle of process redesign and the health care -- Identifying the problem -- Defining the scope -- Diagnosis (1) : mapping -- Diagnosis (2) : direct observation -- Identifying the real problem -- Measurement -- Goals, the scientific method and the future state -- Strategies (1) : Value stream, batching and flow improvement |