Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care /

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Bibliographic Details
Main Authors: Ben-Tovim, D. I
Published: CRC Press/Taylor & Francis,
Publisher Address: Boca Raton, FL :
Publication Dates: [2017]
Literature type: Book
Language: English
Subjects:
Carrier Form: xii, 210 pages : illustrations ; 27 cm
Bibliography: Includes bibliographical references (pages 203-204) and index.
ISBN: 9781138630864
1138630861
9781138196094
1138196096
Index Number: RA971
CLC: R19
Call Number: R19/B456
Contents: Introduction : an accidental redesigner -- Craft, flow, mass -- Taiichi Ohno and the birth of lean -- The principles of lean thinking -- Health care is not manufacturing -- Knowledge work -- Redesigning care : authorisation, permission, teams and governance -- The virtuous circle of process redesign and the health care -- Identifying the problem -- Defining the scope -- Diagnosis (1) : mapping -- Diagnosis (2) : direct observation -- Identifying the real problem -- Measurement -- Goals, the scientific method and the future state -- Strategies (1) : Value stream, batching and flow improvement