The quality journey:how winning the Baldrige sparked the remaking of IBM
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Main Authors: | |
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Published: |
Dutton,
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Publisher Address: | New York |
Publication Dates: | c1993. |
Literature type: | Book |
Language: | English |
Subjects: | |
Carrier Form: | xviii, 349 p.: ill. ; 24 cm. |
ISBN: | 0525936599 (cloth) |
Index Number: | F273 |
CLC: |
F273.2-171.2 F279.712.3 F279.712.47 |
Call Number: | F279.712.47/B791 |
Contents: |
Contains the complete text of IBM Rochester's winning application for the Malcolm Baldrige National Quality Award. Includes index. |