サービスが伝説になる時:「顧客満足」はリーダーシップで決まる
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Main Authors: | |
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Group Author: | |
Published: |
ダイヤモンド社
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Publisher Address: | 東京 |
Publication Dates: | 1996.8 |
Literature type: | Book |
Language: | Japanese |
Subjects: | |
Carrier Form: | 235p: ; 22cm |
ISBN: | 4478360294 |
Index Number: | F718 |
CLC: | F718 |
Call Number: | WJF718/2961 |
Contents: | 贈送 |