Screen Library冲突对话：让危机变转机的高难度沟通技巧
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| Main Authors: | |
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| Published: |
中国铁道出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2018 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 225页: 图 ; 24cm |
| ISBN: | 978-7-113-23476-8 |
| Index Number: | C912 |
| CLC: | C912.11-49 |
| Call Number: | C912.11-49/3422 |
| Contents: | 本书从解析冲突对话的特征和结构入手，指出了破解冲突对话心理迷障和情绪地雷的方法，详细地阐述了借助观察、聆听、讯问、决策等方法应对冲突对话的技巧，让读者学会以非暴力沟通方式化解人际冲突，让你更为优雅、更有技巧地解决各种分歧，化解人际冲突，化危机为转机。 |