Screen LibraryAchieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital /
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| Main Authors: | |
|---|---|
| Group Author: | ; ; |
| Published: |
CRC Press,
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| Publisher Address: | Boca Raton, FL : |
| Publication Dates: | [2014] |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Item Description: |
Includes index. "A Productivity Press book." |
| Carrier Form: | xix, 117 pages : illustrations ; 25 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781466583085 (hardback) : 1466583088 (hardback) |
| Index Number: | RA965 |
| CLC: | R199.712 |
| Call Number: | R199.712/D611 |
| Contents: | Begin to spark -- Personalize to motivate -- Serve to lead -- Connect to engage -- Fail then account -- Succeed then recognize -- Inject fun to release pressure -- Measure to coach -- Action program spirit to achieve excellence -- Get help to be independent. |