Screen LibraryHow to talk so people listen : connecting in today's workplace /
There are many situations where people need effective communication skills. These include meetings, talking to business associates, encounters with the boss and interpersonal relationships in general. This self-help guide tells you how.
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| Main Authors: | |
|---|---|
| Published: |
Harper,
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| Publisher Address: | New York : |
| Publication Dates: | 2006. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Summary: |
There are many situations where people need effective communication skills. These include meetings, talking to business associates, encounters with the boss and interpersonal relationships in general. This self-help guide tells you how. |
| Item Description: |
Originally published with subtitle: the real key to job success: Harper & Row, 1988. Includes index. |
| Carrier Form: | xxi, 314 pages : illustrations ; 24 cm |
| ISBN: |
9780060734077 : 006073406X 9780060734060 0060734078 |
| Index Number: | HF5718 |
| CLC: | H019-49 |
| Call Number: | H019-49/H223 |
| Contents: | What's new in communicating? -- What's new in the twenty-first century -- How communicating has changed -- The new techniques of telling -- Computers and the Internet -- Wrap-up: how communicating has changed -- How are boomers, gen Xers and gen Yers different? -- Thoughts about information technologies -- Our multicultural workforce and communicating now -- What makes people listen -- Verbal and nonverbal communication -- How people feel about learning -- Summing up -- Pre-thinking -- The pre-think chart -- The other side: a guide for the summoned -- The completed chart -- make your won chart -- The pre-think checklist -- Openers -- Presenting the substance -- Handling problems, issues, and negative reactions -- Closure -- Checklist for one-on-one encounters -- Why visual? -- How visuals affect your audience -- Making messages visual -- How to design visual messages -- Making your message visual, verbally -- The challenge -- Planning your presentation -- The know-your-audience questions: don't speechify without them! -- Know-your-audience speedy checklist -- Who's telling? -- How to tell it: the techniques of telling -- Best ways to lay out your presentation on a page -- Writing usable speech notes and outlines -- The techniques -- Openings -- Content: how to explain and persuade -- Closings -- Why do it? -- Preparing for Q & A -- Answering techniques -- Sonya's 13 responses for success in Q & A -- Why meetings don't work -- What meetings can and should accomplish -- Planning a meeting -- Scheduling a meeting -- Creating the agenda -- Leadership skills for handling people -- Three vital meeting skills -- Communication skills for meeting leaders -- Communication skills for meeting participants. |