Management:meeting and exceeding customer expectations
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Main Authors: | |
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Group Author: | ; |
Published: |
South-Western/Thomson Learning,
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Publisher Address: | Cincinnati, Ohio |
Publication Dates: | c2002. |
Literature type: | Book |
Language: | English |
Edition: | 7th ed. |
Subjects: | |
Carrier Form: | xxviii, 797 p.: ill. (some col.) ; 26 cm. +1 computer optical disc (4 3/4 in.) |
ISBN: | 0324027257 (alk. paper) |
Index Number: | F27 |
CLC: | F27 |
Call Number: | F27/P737/7th.ed. |
Contents: | Includes bibliographical references (p. 747-777) and index. |