Management:meeting and exceeding customer expectations

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Bibliographic Details
Main Authors: Plunkett W. Richard (Warren Richard)
Group Author: Attner Raymond F; Allen Gemmy
Published: South-Western/Thomson Learning,
Publisher Address: Cincinnati, Ohio
Publication Dates: c2002.
Literature type: Book
Language: English
Edition: 7th ed.
Subjects:
Carrier Form: xxviii, 797 p.: ill. (some col.) ; 26 cm. +1 computer optical disc (4 3/4 in.)
ISBN: 0324027257 (alk. paper)
Index Number: F27
CLC: F27
Call Number: F27/P737/7th.ed.
Contents: Includes bibliographical references (p. 747-777) and index.