Business process outsourcing : process, strategies, and contracts /

Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement-...

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Bibliographic Details
Main Authors: Halvey, John K
Corporate Authors: Wiley InterScience Online service
Group Author: Melby, Barbara Murphy
Published: John Wiley & Sons,
Publisher Address: Hoboken, N.J. :
Publication Dates: 2007.
Literature type: eBook
Language: English
Edition: Second edition.
Subjects:
Online Access: http://onlinelibrary.wiley.com/book/10.1002/9781119197256
Summary: Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
Carrier Form: 1 online resource (xv, 584 pages)
Bibliography: Includes bibliographical references and index.
ISBN: 9781119197256
1119197252
9780470126936
0470126930
Index Number: HD2381
CLC: F273.7
Contents: Overview -- Planning Stage -- Selecting the Vendor -- Negotiations: Strategy and Process -- Business Process Outsourcing Contract -- Measuring Performance -- Human Resources -- Transformational Outsourcing -- International Considerations -- Information Privacy and Security Issues / Franc oise Gilbert -- Exhibits and Ancillary Agreements -- Postnegotiation Activities -- Renegotiation and Termination.