Strategic market relationships:from strategy to implementation

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Bibliographic Details
Main Authors: Donaldson Bill. 1948-
Group Author: O'Toole Tom, 1966-
Published: Wiley,
Publisher Address: Chichester, England Hoboken, NJ
Publication Dates: c2007.
Literature type: Book
Language: English
Edition: 2nd ed.
Subjects:
Carrier Form: xiv, 269 p.: ill. ; 24 cm.
ISBN: 9780470028803 (pbk.)
0470028807
Index Number: F713
CLC: F713.5
F713.36
Call Number: F713.5/D676/2nd.ed.
Contents: Includes bibliographical references (p. [249]-262) and index.
Introduction to strategic market relationships -- Relationship-based theories -- Relationship planning and development -- Relationship types -- Networks -- Organising for relationships -- People and relationships -- Customer relationship management -- Relationship communication with a special focus on building relationships through brands and electronic relationships -- Channel relationships -- Innovation through relationships -- Relationship internationalisation -- Relationship costs and value -- Strategic market relationships : a final word.