Screen LibraryService science : the foundations of service engineering and management /
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theor...
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| Main Authors: | |
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| Published: |
Wiley,
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| Publisher Address: | Hoboken, New Jersey : |
| Publication Dates: | 2014. |
| Literature type: | eBook |
| Language: | English |
| Subjects: | |
| Online Access: |
http://onlinelibrary.wiley.com/book/10.1002/9781118551820 |
| Summary: |
"By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theoretical and practical approach to discuss the field of service science. Driven by today's new business environment, including advanced computing and telecommunications, accelerated business globalization, increased automation, and highly on-demand and competitive innovations, emphasis on the service sec "As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"-- |
| Item Description: | Machine generated contents note: Foreward Preface Acknowledgements Biography Chapter 1. Evolving and Holistic View of Services 1.1 What is Service? 1.2 Different Perspectives on Service 1.3 The Lifecycle of Service 1.4 Service Encounters throughout the Lifecycle of Service 1.5 The Economy Globalization 1.6 The Evolving and Holistic View of Service 1.7 Summary Chapter 2. Definition of Service 2.1 From Manufacturing to Service: the Economic Shift 2.2 Total Service Lifecycle: the Service Provider's Perspective 2.3 A Service Definition for This Book 2.4 Chapter Final Remarks Chapter 3. The Need |
| Carrier Form: | 1 online resource. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781118551851 (epub) 1118551850 (epub) 9781118551837 (pdf) 1118551834 (pdf) 9781118551820 1118551826 |
| Index Number: | HD9980 |
| CLC: | F270.7 |