Challenges of managing information quality in service organizations /
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...
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Corporate Authors: | |
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Group Author: | |
Published: |
IGI Global,
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Publisher Address: | Hershey, Pa. : |
Publication Dates: | 2007. |
Literature type: | eBook |
Language: | English |
Subjects: | |
Online Access: |
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-420-0 |
Summary: |
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher. |
Carrier Form: | PDFs (xxiv, 319 pages) : illustrations |
Bibliography: | Includes bibliographical references and index. |
ISBN: | 9781599044224 (ebook) |
Access: | Restricted to subscribers or individual electronic text purchasers. |
Index Number: | HD30 |
CLC: | C931.6 |
Contents: | Galaxy's Data Quality Program -- Information Quality Function Deployment -- Customer Investigation Process at Credit Suisse -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Information Quality -- Management of Data Streams for Large-Scale Data Mining -- Metadata Quality Problems in Federated Collections -- Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data -- Qualtiy Measures and the Information Consumer -- DQ Options -- Purpose-Focused View of Information Quality. |