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Challenges of managing information quality in service organizations /

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

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Bibliographic Details
Corporate Authors: IGI Global
Group Author: Al-Hakim, Latif, 1946- (Editor)
Published: IGI Global,
Publisher Address: Hershey, Pa. :
Publication Dates: 2007.
Literature type: eBook
Language: English
Subjects:
Information technology > Management.
Information resources management > Quality control.
Database management > Quality control.
Service industries > Information technology > Quality control.
Online Access: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-420-0
Summary: "Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
Carrier Form: PDFs (xxiv, 319 pages) : illustrations
Bibliography: Includes bibliographical references and index.
ISBN: 9781599044224 (ebook)
Access: Restricted to subscribers or individual electronic text purchasers.
Index Number: HD30
CLC: C931.6
Contents: Galaxy's Data Quality Program -- Information Quality Function Deployment -- Customer Investigation Process at Credit Suisse -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Information Quality -- Management of Data Streams for Large-Scale Data Mining -- Metadata Quality Problems in Federated Collections -- Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data -- Qualtiy Measures and the Information Consumer -- DQ Options -- Purpose-Focused View of Information Quality.

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