Screen Library物业客服培训手册
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| Main Authors: | |
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| Published: |
化学工业出版社
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| Publisher Address: | 北京 |
| Publication Dates: | 2011 |
| Literature type: | Book |
| Language: | Chinese |
| Subjects: | |
| Carrier Form: | 172页: ; 26cm |
| ISBN: | 978-7-122-11274-3 |
| Index Number: | F293 |
| CLC: | F293.33 |
| Call Number: | F293.33/1691-6 |
| Contents: | 本书从物业客服培训的要求出发，首先介绍客服培训的规划工作，再一一就各项培训项目（包括物业客服工作认知、入住服务、日常服务、社区文化建设、投诉处理）进行介绍。 |