Designing systems and processes for managing disputes /

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Bibliographic Details
Main Authors: Rogers, Nancy H
Group Author: Bordone, Robert C., 1972; Sander, Frank E. A; McEwen, Craig A
Published: Wolters Kluwer Law & Business,
Publisher Address: New York :
Publication Dates: [2013]
Literature type: Video DVD
Language: English
Series: Aspen coursebook series
Subjects:
Carrier Form: xxii, 463 pages : illustrations ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Bibliography: Includes bibliographical references (pages 423-444) and index.
ISBN: 9781454808183 (paperback : alkaline paper) :
1454808187 (paperback : alkaline paper)
Index Number: K2390
CLC: D915.1
Call Number: D915.1/R728
Contents: Introduction -- Overview of the design process -- Taking design initiative and clarifying roles -- Assessing stakeholders, goals and interests, and contexts -- Creating dispute management processes and systems -- Selecting, engaging, and preparing the participants in the new process -- Determining the extent of confidentiality and openness in the process -- Seeking justice, safety, reconciliation, change, personal and public understanding, personal accountability, and other goals -- Enhancing relationships -- Using technology -- Implementing -- Using contracts -- Using law -- Evaluating and