Service success!:lessons from a leader on how to turn around a service business

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Bibliographic Details
Main Authors: Kaplan Daniel I 1943-
Group Author: Rieser Carl
Published: Wiley,
Publisher Address: New York
Publication Dates: c1994.
Literature type: Book
Language: English
Subjects:
Carrier Form: x, 262 p.: ill. ; 24 cm.
ISBN: 0471591297 (acid-free paper)
Index Number: F719
CLC: F719-36
Call Number: F719-36/K173
Contents: Includes index.