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Best practices and new perspectives in service science and management /

"This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publishe

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Bibliographic Details
Corporate Authors: IGI Global
Group Author: Tennyson, Robert D; Ord o nez de Pablos, Patricia, 1975-
Published: IGI Global,
Publisher Address: Hershey, Pa. :
Publication Dates: 2013.
Literature type: eBook
Language: English
Subjects:
Service industries > Management.
Computational techniques
Economic aspects
Human capital management
Service business models
Service innovation
Service sector
Online Access: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-3894-5
Summary: "This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publishe
Carrier Form: PDFs (344 pages) : illustrations
Bibliography: Includes bibliographical references.
ISBN: 9781466638952 (ebook)
Access: Restricted to subscribers or individual electronic text purchasers.
Index Number: HD9980
CLC: F719
Contents: Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating effective customer solutions: a process-oriented perspective / Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald -- Customers as

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