Screen LibraryBusiness for the 21st century：towards simplicity and trust
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| Main Authors: | |
|---|---|
| Published: |
Palgrave Macmillan,
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| Publisher Address: | Houndmills, Basingstoke, Hampshire New York |
| Publication Dates: | 2011. |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | vii, 204 p.: ; 23 cm. |
| ISBN: |
9780230292635 (hardback) 0230292631 (hardback) |
| Index Number: | F406 |
| CLC: |
F406 C936 |
| Call Number: | F406/D945 |
| Contents: |
Includes bibliographical references (p. 193-197) and index. We have let work 'slip' -- Silo organizations and their unwanted side-effects -- We've let the customer get away -- Sacrificing the front-line managers -- Integration and processes : a marriage made in hell -- Trust destroyed, trust rebuilt -- The difficulty of changing endogenous organizations -- Simplicity, trust and communities of interest : can things be done differently? "Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"-- |