Proving the value of HR:how and why to measure ROI

Saved in:
Bibliographic Details
Main Authors: Phillips Jack J 1945-
Group Author: Phillips Patricia Pulliam
Published: Society for Human Resource Management,
Publisher Address: Alexandria, Va.
Publication Dates: c2012.
Literature type: Book
Language: English
Edition: 2nd ed.
Series: Practical HR series
Subjects:
Carrier Form: viii, 315 p.: ill. ; 23 cm.
ISBN: 9781586442316 (pbk.)
1586442317 (pbk.)
Index Number: F272
CLC: F272.92
Call Number: F272.92/P561/2nd.ed.
Contents: Includes bibliographical references (p. 297-300) and index.
Preface: ROI as an HR tool -- chp. 1. The accountability crisis -- chp. 2. The ROI methodology -- chp. 3. Preparing for ROI -- chp. 4. Data collection issues -- chp. 5. Isolating the effects of the program -- chp. 6. Converting data to money -- chp. 7. HR costs and ROI -- chp. 8. Measuring intangibles -- chp. 9. Communicating and using evaluation data -- chp. 10. Taking a sensible approach to ROI -- chp. 11. Case study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI).