Advances in the human side of service engineering

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Bibliographic Details
Group Author: Freund Louis E; Spohrer James C
Published: CRC Press,
Publisher Address: Boca Raton, FL
Publication Dates: c2013.
Literature type: Book
Language: English
Series: Advances in human factors and ergonomics series
Subjects:
Carrier Form: xiv, 476 p.: ill. ; 24 cm.
ISBN: 9781439870266 (hardback)
1439870268 (hardback)
Index Number: TP11
CLC: TP11
F716
TB18
Call Number: TB18/A244-5
Contents: Includes bibliographical references and index.