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Business process improvement through e-collaboration : knowledge sharing through the use of virtual groups /

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

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Bibliographic Details
Main Authors: Kock, Ned F., 1964- (Author)
Corporate Authors: IGI Global
Published: IGI Global,
Publisher Address: Hershey, Pa. :
Publication Dates: 2005.
Literature type: eBook
Language: English
Subjects:
Reengineering (Management)
Virtual work teams.
Knowledge management.
Organizational learning.
Online Access: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-357-9
Summary: "This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.
Carrier Form: PDFs (xvii, 283 pages) : illustrations
Bibliography: Includes bibliographical references and index.
ISBN: 9781591403593 (ebook)
1591403596 (ebook)
Access: Restricted to subscribers or individual electronic text purchasers.
Index Number: HD58
CLC: F270.7
Contents: 1. Introduction -- 2. Some History -- 3. What is a Business Process? -- 4. Data, Information and Knowledge -- 5. Business Process Improvement and Knowledge Sharing -- 6. The Effects of E-Collaboration Technologies on Groups -- 7. The E-Collaboration Paradox -- 8. Successful Business Process Improvement through E-Collaboration -- 9. Some Realistic Recommendations for Organizations -- 10. Using MetaProi to Improve Business Processes -- 11. A Close Look at Twelve Business Process Improvement Groups -- Appendix: Statistics for Those Who Hate Statistics -- References -- Glossary -- About the Author -- Index.

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