Authenticity:what consumers really want

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Bibliographic Details
Main Authors: Gilmore James H 1959-
Group Author: Pine B. Joseph
Published: Harvard Business School Press,
Publisher Address: Boston, Mass.
Publication Dates: c2007.
Literature type: Book
Language: English
Subjects:
Carrier Form: xiii, 299 p.: ill. ; 25 cm.
ISBN: 9781591391456 (hardcover : alk. paper)
1591391458
Index Number: F713
CLC: F713.55
Call Number: F713.55/G488
Contents: Includes bibliographical references (p. [253]-281) and index.
Authenticity : the new business imperative -- the appeal of real -- The demand for authenticity : why now? -- Drivers of the new consumer sensibility -- The supply of inauthenticity : what's going on? -- Reality, fakery, and three axioms of authenticity -- Rendering authenticity : what to do -- Five genres of authenticity -- Fake, fake, it's all fake : why offerings are unauthentic -- Lessons from philosophy -- The real/fake reality : how offerings become authentic -- Two time-honored standards of authenticity -- Deconstructing authenticity : how to assess your business -- Ten elements of au