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Citizen satisfaction improving government performance, efficiency, and citizen trust /

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

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Bibliographic Details
Main Authors: Morgeson, Forrest
Published:
Literature type: Electronic Software eBook
Language: English
Subjects:
Public administration > Public opinion > United States
Public administration > Management > United States
Administrative agencies > Management > United States
Executive departments > Management > United States
Government productivity > United States
Performance > Measurement
Internet in public administration > United States
Public opinion & polls > USA
Political science & theory > USA
Politics and Government
Online Access: http://www.palgraveconnect.com/doifinder/10.1057/9781137047137
Summary: Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Item Description: Electronic book text.
Epublication based on: 9780230341340.
Carrier Form: 232 p. : 18 b&w, 22 graphs, halftones.
ISBN: 9781137047137 :
1137047135 :
CLC: D082
Contents: Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: O

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