Screen LibraryConflict management for managers：resolving workplace, client, and policy disputes
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| Main Authors: | |
|---|---|
| Published: |
Jossey-Bass,
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| Publisher Address: | San Francisco |
| Publication Dates: | c2013. |
| Literature type: | Book |
| Language: | English |
| Series: |
The Jossey-Bass business & management series |
| Subjects: | |
| Carrier Form: | xxix, 460 p.: ill. ; 24 cm. |
| ISBN: |
9780470931110 (pbk.) 0470931116 (pbk.) |
| Index Number: | C912 |
| CLC: | C912.3 |
| Call Number: | C912.3/R155 |
| Contents: |
Includes bibliographical references (p. 423-443) and index. Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vend |