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Quality health care : a guide to developing and using indicators /

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Bibliographic Details
Main Authors: Lloyd, Robert C
Published: Jones & Bartlett Learning,
Publisher Address: Burlington, MA :
Publication Dates: [2019]
Literature type: Book
Language: English
Edition: Second edition.
Subjects:
Medical care > Quality control
Medical care > Evaluation
Medical care > Quality control > Case studies
Medical care > Evaluation > Case studies
Quality assurance
Outcome assessment Medical care > Methodology
Carrier Form: xvii, 368 pages : illustrations ; 23 cm
Bibliography: Includes bibliographical references and index.
ISBN: 9781284023077
1284023079
Index Number: RA399
CLC: R19
Call Number: R19/L793/2nd ed.
Contents: Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles.

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