Screen LibraryFrom service failure to behavioral intention : the role of attribution, recovery expectation and satisfaction : an empirical study in the Chinese hospitality industry = 中国饭店服务补救实证研究 : 归因, 预期和满意度 /
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| Main Authors: | |
|---|---|
| Published: |
浙江工商大学出版社,
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| Publisher Address: | 杭州市 : |
| Publication Dates: | 2020. |
| Literature type: | Book |
| Language: | English |
| Edition: | 第1版. |
| Subjects: | |
| Carrier Form: | 15, 299 pages : illustrations ; 24 cm |
| Bibliography: | Includes bibliographical references. |
| ISBN: |
9787517836414 7517836412 |
| Index Number: | TX910 |
| CLC: | F726.93 |
| Call Number: | F726.93/Y223/chi |