From service failure to behavioral intention : the role of attribution, recovery expectation and satisfaction : an empirical study in the Chinese hospitality industry = 中国饭店服务补救实证研究 : 归因, 预期和满意度 /
Saved in:
Main Authors: | |
---|---|
Published: |
浙江工商大学出版社,
|
Publisher Address: | 杭州市 : |
Publication Dates: | 2020. |
Literature type: | Book |
Language: | English |
Edition: | 第1版. |
Subjects: | |
Carrier Form: | 15, 299 pages : illustrations ; 24 cm |
Bibliography: | Includes bibliographical references. |
ISBN: |
9787517836414 7517836412 |
Index Number: | TX910 |
CLC: | F726.93 |
Call Number: | F726.93/Y223/chi |