The public services under reconstruction:client experiences, professional practices, managerial control

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Bibliographic Details
Main Authors: Gastelaars Marja, 1948-
Published: Routledge,
Publisher Address: Abingdon, Oxon New York
Publication Dates: 2009.
Literature type: Book
Language: English
Series: Routledge studies in management, organization and society
Subjects:
Carrier Form: xiv, 182 p.: ; 24 cm.
ISBN: 9780415472425 (hb)
0415472423 (hb)
9780203887288 (eb)
020388728X (eb)
Index Number: D035
CLC: D035.
F294
C916
Call Number: F294/G255
Contents: Includes bibliographical references (p. [167]-175) and index.
1. The public services are under debate -- 2. Meanwhile, in society -- 3. 'Why are we here?' Core services and client relationships -- 4. The (re)construction of the services : (re)routing the clients -- 5. 'Whatever it takes!' The organizational releva