The public services under reconstruction:client experiences, professional practices, managerial control
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Main Authors: | |
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Published: |
Routledge,
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Publisher Address: | Abingdon, Oxon New York |
Publication Dates: | 2009. |
Literature type: | Book |
Language: | English |
Series: |
Routledge studies in management, organization and society |
Subjects: | |
Carrier Form: | xiv, 182 p.: ; 24 cm. |
ISBN: |
9780415472425 (hb) 0415472423 (hb) 9780203887288 (eb) 020388728X (eb) |
Index Number: | D035 |
CLC: |
D035. F294 C916 |
Call Number: | F294/G255 |
Contents: |
Includes bibliographical references (p. [167]-175) and index. 1. The public services are under debate -- 2. Meanwhile, in society -- 3. 'Why are we here?' Core services and client relationships -- 4. The (re)construction of the services : (re)routing the clients -- 5. 'Whatever it takes!' The organizational releva |