Screen LibraryThe power of strategic listening /
Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of...
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| Main Authors: | |
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| Published: |
Rowman & Littlefield,
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| Publisher Address: | Lanham, Maryland : |
| Publication Dates: | [2020] |
| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Summary: |
Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen. |
| Carrier Form: | xxii, 160 pages : illustrations ; 23 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781538121313 153812131X 9781538121306 1538121301 |
| Index Number: | HD30 |
| CLC: | C936 |
| Call Number: | C936/L674-1 |