Screen LibraryCases in hospitality management : a critical incident approach /
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| Main Authors: | |
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| Corporate Authors: | |
| Published: |
John Wiley & Sons,
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| Publisher Address: | Hoboken, N.J. : |
| Publication Dates: | 2006. |
| Literature type: | eBook |
| Language: | English |
| Edition: | Second edition. |
| Subjects: | |
| Online Access: |
http://www.itextbook.cn/f/book/bookDetail?bookId=db572d7cd5974c6faf298b2b1825aa74 |
| Item Description: | Description based on print version record. |
| Carrier Form: | 1 online resource (ix, 157 pages) |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 9781118117620 |
| Index Number: | TX911 |
| CLC: | F719 |
| Contents: | Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. |