Screen LibraryVeterinary practice management /
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| Main Authors: | |
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| Corporate Authors: | |
| Group Author: | ; |
| Published: |
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| Literature type: | Book |
| Language: | English |
| Subjects: | |
| Carrier Form: | vii, 181 p. : ill. ; 25 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: |
9781845939809 (pbk. : alk. paper) : 1845939808 (pbk. : alk. paper) |
| Index Number: | SF756 |
| CLC: | S85 |
| Call Number: | S85/C652 |
| Contents: | The characteristics of services -- Building the practice-client relationship -- The practice communication mix -- The 7 Ps of marketing services -- The costs and benefits of marketing -- Recruiting and selecting staff -- Induction, staff training and development -- Performance appraisal -- Motivation -- Leadership and management : do you have what it takes? -- Practice protocols and procedures -- Principles of health and safety / Alan Jones -- Managing health and safety in a clinical environment / Alan Jones -- Effective stock management -- Managing computer systems / Michael Coates -- Profitability -- The trading and profit and loss account -- The balance sheet -- Accounting ratios and financial performance indicators -- Pricing products and services -- Planning -- Preparing a business plan -- Evaluating capital investments -- Managing projects. |